FAQs

How are we keeping you safe during the Covid -19 Pandemic?

We are taking extraordinary measures to ensure your safety. As such, vendors are unable to participate if symptoms are present or if there is reason to suspect exposure has occurred. Therefore, we may need to occasionally cancel order items. Don’t worry. If that occurs, you will be notified and your money will be returned. When packaging, hygiene is our top priority. All surfaces are disinfected and handwashing occurs frequently. Nobody participates when experiencing symptoms or if exposure is suspected.

What time should I expect my delivery on Friday?

Deliveries are scheduled to arrive at your household between Noon and 3 pm. 

When is the cut off for ordering?

Deliveries occur on Fridays of every week. If you place your order by Tuesday 7 pm, you will see your order on Friday of the same week. Orders placed after the cut off will be delivered the following week.

I live in an apartment, is that ok?

Definitely! We work with a local courier that will deliver to both households and apartments.

Can I return items?

Sorry. To ensure everyone’s health is protected, all items are final sales.

If you have any concerns however, please do reach out to us on our Contact page.

Is GST included?

On items eligible GST will be applied at check-out. 

Why am I paying for shipping?

We want to offer the best possible margins to our vendors. By paying for shipping, you keep Good Goods costs down and help us ensure that small business owners receive their best margins. 

Why is supporting local businesses important?

In short, buying local helps keep more money and talent in the community. It isn’t uncommon for local companies to buy from other local companies and these transactions produce an exponential return directly to the local community. Small and medium business also collectively offer the most jobs to community. Also remember, the vibrancy of a community is defined by who lives and works here.