FAQs

How are we keeping you safe during the Covid -19 Pandemic?

We are taking extraordinary measures to ensure your safety. As such, vendors are unable to participate if symptoms are present or if there is reason to suspect exposure has occurred. Therefore, we may need to occasionally cancel order items. Don’t worry. If that occurs, you will be notified and your money will be returned. When packaging, hygiene is our top priority. All surfaces are disinfected and handwashing occurs frequently. Nobody participates when experiencing symptoms or if exposure is suspected.

What happens when I am not home and ordered alcohol?

If you are not home to receive your alcohol during the delivery window, we will leave the non-alcohol products on your step and refund the alcohol products on your order. Please note, AGLC requires an individual to accept alcohol deliveries be over the age of 18 and provide adequate government issued identification.

What time should I expect my delivery on Friday?

Deliveries are scheduled to arrive at your household between 4:00-7:00pm. Please be mindful that during peak seasons, such as holidays, deliveries may arrive slightly later.  

What time should I expect to pick-up on Friday?

Pick-ups are scheduled every Friday between 11:30am-1:30 pm from Good Goods headquarters. Please note, you must have placed your order by cut-off which is Tuesday at 7pm. Unfortunately any no shows, will have their non-perishables refunded and perishables donated.

How do I know my pick-up is ready?

You will receive a notification from Good Goods a couple days before Friday, informing you of your pick-up. These notifications are a reminder of the date, time and location. Please note, pick-ups are only available for items orders by cut off (Tuesday, 7pm). 

When is the cut off for ordering?

Deliveries occur on Fridays of every week. If you place your order by Tuesday 7 pm, you will see your order on Friday of the same week. Orders placed after the cut off will be delivered the following week.

I live in an apartment, is that ok?

Definitely! We work with a local courier that will deliver to both households and apartments. But we do ask you are home to receive your package or have an area indicated for a safe drop. Items will not be left on condo/apartment steps. 

Can I return items?

Sorry. To ensure everyone’s health is protected, all items are final sales.

If you have any concerns however, please do reach out to us on our Contact page.

Is GST included?

On items eligible GST will be applied at check-out. 

Why am I paying for shipping?

We want to offer the best possible margins to our vendors. By paying for shipping, you keep Good Goods costs down and help us ensure that small business owners receive their best margins. 

Why is supporting local businesses important?

In short, buying local helps keep more money and talent in the community. It isn’t uncommon for local companies to buy from other local companies and these transactions produce an exponential return directly to the local community. Small and medium business also collectively offer the most jobs to community. Also remember, the vibrancy of a community is defined by who lives and works here.